📜 Return & Refund Policy

1. Eligibility for Returns

• Items must be returned within 7 days of delivery.

• Products must be unused, in their original packaging, and in the same condition as received.

• Certain items are non‑returnable, including:

  • Perishable goods (e.g., food, flowers)

  • Digital products or downloadable software

  • Personal care items (e.g., cosmetics, hygiene products)

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within [X business days].

• Shipping costs are non‑refundable, unless the return is due to our error (e.g., wrong or defective item).

3. Exchanges

• We only replace items if they are defective or damaged.

• If you need to exchange an item for the same product, contact us at couturefashionwholesalers@gmail.com / 0027 (0) 67 940 6296

4. Return Shipping

• Customers are responsible for paying return shipping costs unless the item was incorrect or faulty.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

5. Late or Missing Refunds

• If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company—it may take time before your refund is officially posted.

  3. Contact your bank—processing times vary.

• If you’ve done all of this and still haven’t received your refund, please contact us at couturefashionwholesalers@gmail.com

6. Contact Information

For questions about returns or refunds, reach us at: 📧 Email: couturefashionwholesalers@gmail.com 📞 Phone:0027 (0) 67 940 6296